Our aim is to provide cutting-edge electronic signature technology in a clear interface accessible to all. We make it easy to assemble documents in different formats into a single, optimized document, which can then be sent for signature very easily, simply by entering the surname/first name and email address of the signatory(ies). With pricing previously reserved only for intensive users, we are now opening up access to electronic signatures to all user profiles. With our prepaid formulas, there’s no need to commit to large volumes: you choose the number of credits you really need, at unrivalled prices. Thanks to our technology partner doccle, all signed documents are automatically archived and available to the people concerned. Simply connect e-Signature.eu to your free doccle account.

The qualified electronic signature (QES) is the only method recognised by the European eIDAS regulations as equivalent to the handwritten signature. It is also irrefutable.

The two qualified methods on offer are .beID and itsme^®.

There are other less secure methods of electronic signature, simple or advanced, but they do not offer the same guarantees as the qualified method.

For example, an OTP (One-Time-Password) signature is a simple and easy method, but it does not provide secure authentication of the signatory’s identity. It is nevertheless sufficient in the majority of cases where there are no major issues at stake.

See also the blog of itsme^® : Not all signatures are the same

Doccle is the largest digital administration platform in Belgium. More than 2 million Belgians receive, manage and store documents on doccle. Thanks to the interactive application which gathers all documents in a reliable digital environment, doccle offers secure, simple and fast management of personal administration. Users save an average of 31 hours per year. This is why doccle wants to convince at least 80% of Belgians to create a digital mailbox.
On doccle, every Belgian can receive their government documents by connecting to eBox. The company works with hundreds of companies and organizations from all possible sectors such as: Acerta, Attentia, CM, De Watergroep, Farys, IWVA, KBC, Liantis, OZ, Securex, Telenet, UZA, Vivalia, Vivaqua, Water- Link, Watz, Partena Professional, the Province of Antwerp, UCM, Colruyt Group, Ecowerf,… More than half of the top 25 Belgian companies are located on doccle. Doccle also supports more than 330 government and municipal organizations that use the electronic signature feature.
Doccle listens to users and businesses to continue to build a secure and user-friendly digital administration day after day. The application is funded by participating companies. It will always be offered free of charge.

More info on doccle: https://doccle.be/en/

itsme^® is an initiative of Belgian Mobile iD, a consortium of four leading Belgian banks (Belfius, BNP Paribas Fortis, ING, KBC) and mobile network operators (Orange, Proximus, Telenet). Together, they want to make it easy for people to safely and quickly identify themselves in a world that is more and more digital.

Anyone over the age of 18 with an electronic identity card issued in Belgium, Luxembourg or the Netherlands and a smartphone can create a digital identity with itsme^® (read more).

You can download the itsme^® app for free in the App Store and Google Play.

Digitally identifying yourself, logging in and approving transactions with itsme^® can also be done free of charge.

More information on itsme^®: https://www.itsme.be/en/faq

Each time you get someone to sign, you consume a credit, regardless of the number of document(s).

For example, if you want 2 signatories to sign 1 contract and its 3 appendices, you will need 2 credits.

We manage all the usual * document formats.
You can upload all your documents (office, text, image, pdf …), both on Windows and Mac. We will merge them and convert them into a single document in Acrobat (pdf) format for signature.

Password protected documents are not supported.

* the extensions accepted are as follows:
pdf, pages, wpd, lwp, doc, docx, wps, odt, sdw, numbers, xls, xlsx, ods, sdc, key, pps, ppsx, ppt, pptx, odp, txt, rtf, abw, md, tex, csv, epub, mobi, jpeg, jpg, png, bmp, gif, tif, tiff, ps, svg

The answer to this question lies in the time it takes to process the pages sent in order to convert them into PDF/a. If this operation is too cumbersome, technical time-outs will be reached and generate an error.

A distinction needs to be made between pages from a word processing application (such as Word, Pages, etc.) and scanned pages, which are more akin to document ‘photos‘.

In the first case, and provided your documents do not include images, you can easily have documents of 500 pages or more signed.

In the second case, it depends whether you work in black & white or colour, but you won’t exceed 100 pages in black & white.

Sometimes a uploaded file can cause problems when converted to PDF/a format.

• the file name contains special characters
• information about a specific font is missing
• it contains an element that is not correctly interpreted (e.g. a merge / fill field)
• it has a non-standard page format

In this case, we recommend that you print the file to a ‘pdf printer’ in order to generate a print-type pdf, which will eliminate these exotic cases.

If you want to indicate in a document where electronic signatures should be placed, all you need to do is insert the following syntax:

#SIG01_120_240# for the first signature,

#SIG02_120_240# for the second signature, and so on.

NB: 120_240 corresponds to a frame 4 cm high and 8 cm long.

So that these characters do not appear on the document, you just need to change the color of the font to white.

Yes it’s possible.
If you upload a single Acrobat file that already has one or more electronic signatures, we will use it as is to keep the existing signatures.
In this case, you will be asked to manually position the signatures in order to be able to add the electronic signature to the document.

Please also note that:
– if your file is not in PDF/A format and if it is signed with itsme, it will have to be converted to PDF/A and you will lose any pre-existing signature
– if your file is not in a PDF format supporting the addition of signature, it will have to be converted and you will lose any pre-existing signature.

The real information relating to electronic signatures contained in a signed pdf document can be found in the ‘Signature’ menu of the free Acrobat Reader application.

Yes of course, it is quite possible.

If you sign using your Belgian identity card (.beID) you will need to have your identity card and reader connected with you.

If you sign with itsme, your smartphone with the itsme^® app.

If you sign with a unique code sent by email, only access to your email account (to receive the code) is sufficient.

Once the signing procedure has started, you can follow the status of each signatory in your dashboard. When all the signatures have been made, all the people involved receive by email the duly signed document in secure Acrobat format.

When a signer clicks a second time on the link sent to them, they will receive an error telling them that their link has expired, for security reasons.
A new link to sign can be sent to him by simply clicking the ‘Request a new email’ button.

As long as the signing process is in progress, the initiator has a ‘Reminder’ button in his dashboard. This allows you to send a reminder message with a new signature link to all signatories who have not yet signed.

If a signatory no longer has the invitation to sign, simply use the “Reminder” button to send all the signers who have not yet signed a reminder message with a new signature link.

The initiator can also choose from his dashboard to prematurely end the signing process using the ‘Stop’ button in order to obtain the document with the signatures already made.

Unsigned signatures are always credited back to your account.

In case you ‘Cancel’ a request for signatures from your dashboard, if one or more signatories have already signed, the partially signed document will then be available in your dashboard.

On the other hand, if a signatory ‘Refuses’ the document to be signed, there will be no document available.

This completes the signing process.
All signatories and the initiator then receive an email to download the final document signed by all parties.

The initiator will also be able to download the version of the signed document from his dashboard.

For WHISE users, the signed document is automatically saved in the detail of the property.

It all depends on which signature positioning mode you have chosen.

Automatic
If we do not find markers on the documents, a page intended to receive the signatures is automatically added at the beginning of the downloaded documents. This cover page will list all the signatories.

If we find markers in your documents, we will not add a cover page and will place the signatures in the areas delimited by the markers.

Manual
The signatures will appear in the document at the places you have defined, (page number and distances from the top & left side edges).

The real information relating to electronic signatures contained in a signed pdf document can be found in the ‘Signature’ menu of the free Acrobat Reader application.

Beyond the information included in the ‘Signature’ menu of Acrobat Reader, you can also submit the signed file on a page created by the European Commission.

DSS Validation

After submitting your signed document, you will have the option (top right) to print or download the generated report.

All signed documents are automatically stored in doccle. Each user can at any time connect their doccle account to e-Signature.eu as a new partner and will then have access to all their signed documents.

The doccle app will always be offered free of charge, more information on https://doccle.be/en/

In addition to the security and authenticity advantages of the electronic signature, here are some additional benefits which are added to it:

1. the possibility of signing a document without printing it (saving paper)
2. the possibility of sending the document by e-mail (economy of stamp)
3. the possibility of signing a document without meeting (reduction of travel)
4. the possibility of implementing a real document dematerialization policy
5. the possibility of keeping the document in digital format (simplification and elimination of paper storage and archiving)